Assisted Digital – what it is and how to do it well

What is Assisted Digital? There will always be people who won’t or can’t use digital services: Access Confidence Skill level Language Literacy When government started creating new online transactions, digital services were created, with offline ‘Assisted Digital’ support, so that in theory no-one was left behind and unable to access services. Why did I want […]

Digital Product Managers should be able to code

Aspiring Digital Product Managers often ask me if they need to know programming to do their job. I always used to say ‘no’, but now I’ve changed my mind. As a Digital Product Manager, you own the value and purpose of your team’s work. You are responsible for the vision and the ‘why’. Understanding ‘how’ […]

Why it’s better to manage Products than Projects

The different between project and product manager might sound semantic, but is actually quite significant. This post gives an overview of the differences, and explains why I think product management is the better approach. Project management At a high-level in the organisation, an end goal is decided. It’s also determined what work should be done […]

Doing the hard work to make it simple – Tom Loosemore

Below is a video and summary of a talk by Tom Loosemore at the Camp Digital conference, 2016. Design is inherently political, and we must not ignore this Ask yourself: who is the “we” that gets to build the future? If you don’t understand how something works, you are a consumer, not a citizen. Don’t […]

Digital Transformation – Charity Comms networking event

“What does it actually mean, and what does it look like for your charity?” This post is a quick summary of the most interesting ideas that came up in discussion at this Heads of Digital networking event, 15 March 2017. The event was held under the Chatham House Rule, so I won’t be sharing anything […]

Digital Transformation scrapbook

Here are some key insights from articles I’ve read on digital transformation. The evolution of (Digital) strategy Discussions on digital: How strategy is evolving—and staying the same—in the hypergrowth digital age “My view is that the role of strategist, first and foremost, is the mobilizer. People need to understand where the company is going and […]

Paul Boag: Digital Adaptation – summary

Paul Boag outlines how to adapt your organisation to meet the challenges presented by digital, in the excellent Digital Adaptation. Further resources are available on the Digital Adaptation website. User expectations are set by industry leaders “You may not be in direct competition with Twitter, Google, or even MailChimp, but users will expect the same […]

Could you be a Digital Superhero? Julie Dodd (Camp Digital 2016)

Here’s a summary of Julie Dodd’s talk at this year’s Camp Digital conference. Julie argues that digital superheroes…: Make products that really help people e.g. the Ugly Mugs app, built for sex workers to make sex work safer, or Tony Canning’s use of 3D printing to reduce the cost of prosthetic limbs from £20,000 to […]

Design for Real Life

Design for Real Life argues that we need to take accessibility more seriously. This goes beyond just conforming to a set of content presentation guidelines (e.g. the W3C standards), and goes to your overall design process. You can buy the book from A Book Apart Identify and challenge assumptions Think about what assumptions you’ve built […]

The DSDM Agile Project Framework for Scrum

I’ve highlighted a few key points from the DSDM Agile Project Framework for Scrum. I’d strongly recommend reading the 2014 White Paper produced by Andrew Craddock, Keith Richards, Dorothy Tudor, Barbara Roberts and Julia Godwin for the DSDM Consortium. Download the 22-page white paper. (DSDM is ‘The Dynamic Systems Development Method’.) The paper provides a […]