Digital and Product Management
Some key quotations from bell hooks’ ‘Teaching to Transgress’. 1994 / Routledge. Introduction “Critical reflection on my experience as a student in unexciting classrooms enabled me not only to imagine that the classroom could be exciting but that this excitement could co-exist with and even stimulate serious intellectual and/or academic engagement.” [7] ” But excitement …
Continue reading “bell hooks: Teaching to Transgress – Education as the Practice of Freedom”
Some highlights from my notes from Ideo and +Acumen’s Design Kit: The Course for Human-Centered Design. The steps of the Human-Centered Design process “Human-centered design is all about building a deep empathy with the people you’re design for; generating tons of ideas; building a bunch of prototypes; sharing what you’ve made with the people you’re …
Continue reading “Design Kit: The Course for Human-Centered Design – summarised”
Below is a video and summary of a talk by Tom Loosemore at the Camp Digital conference, 2016. Design is inherently political, and we must not ignore this Ask yourself: who is the “we” that gets to build the future? If you don’t understand how something works, you are a consumer, not a citizen. Don’t …
Continue reading “Doing the hard work to make it simple – Tom Loosemore”
This NFP Tweetup included sessions on PPC, Oxfam’s digital fundraising work – and app – and Cancer Research UK’s digital transformation. Lots of great ideas were shared – I’ve tried to pull out 10 of the very best tweets to summarise the event. The Case for Investing in Adwords – Kate Sanger, Head of Communications …
Below is a video and summary of a talk by Alisan Atvur at the Camp Digital conference. Psychology knows that behaviour is seldom rational. So we need to study behaviour. Create a common design language with “nonviolent communication” Marshall Rosenberg argued that there were 3 categories of non-violent communication: 88 human needs 91 positive feelings …
Continue reading “Behavioural psychology approaches to service design – Alisan Atvur”
I’ve pulled out some of the key points in a discussion about user research, between Jared Spool and Erika Hall on the UI20 podcast. A transcript is available on that page. What makes for good user research? Years ago, the approach to reporting on user testing was different. Jared Spool: “You’d come back and you’d …
Continue reading “Cultivating Shared Understanding from Collaborative User Research – summary”
“What does it actually mean, and what does it look like for your charity?” This post is a quick summary of the most interesting ideas that came up in discussion at this Heads of Digital networking event, 15 March 2017. The event was held under the Chatham House Rule, so I won’t be sharing anything …
Continue reading “Digital Transformation – Charity Comms networking event”
Notes from a talk on Agile management and leadership culture at the Digital Project Managers meetup on 9 March by Chris Davies. Video available. Agile leadership from Chris Davies A large number of the reported causes for failed agile projects are management-related. This is down to management’s way of thinking. Why do managers think …
Continue reading “Management and Leadership of the Agile Organisation”
Here are some key insights from articles I’ve read on digital transformation. The evolution of (Digital) strategy Discussions on digital: How strategy is evolving—and staying the same—in the hypergrowth digital age “My view is that the role of strategist, first and foremost, is the mobilizer. People need to understand where the company is going and …
Below is a video and summary of a recent talk by Mike Monteiro. A transcript is available. N.B. NSFW language. The world is bad because we made it this way. “The world is designed to work this way.” When people talk about changing the world, ask: “How? For who?” For all the excitement about Uber …