What’s new in the new Service Standard

The Government Digital Service recently launched a new version of the Service Standard. What’s changed? It’s now called the Service Standard, not the Digital Service Standard. This reflects the desire to create end-to-end services. This is better than creating digital services, and then (if you’re lucky) considering assisted digital as an afterthought. People are encouraged …

Being a Product Manager is good training for life

Being a product manager helps you live a good life: You become confident in dealing with different domains of knowledge and different types of truth, and arbitrating between them. You can imagine and weigh up possible futures, and sell and fight for the one that seems best. You make decisions with imperfect information. You lead …

Innovation in Transport – TfL Access all Areas

Notes from a panel discussion I attended at an event on accessible transport, hosted by TfL. I attended because I wanted to learn about TfL’s strategic approach to innovation and accessibility. Individual introductions Mike Brown, Commissioner, TfL The high-level vision for accessibility on London’s transport: Everyone needs to be able to travel across the capital …

The value of opening up government data

I presented at the British Library’s event “Open and Engaged” as part of Open Access week on 22 October 2018, on the value of opening up government data. Here are the slides, which I’ve adapted into the following post, with a post-script of additions generously suggested by the ever-excellent Steve Messer. Why has government opened …

Tom Loosemore on Digital Government at the Science and Technology Committee, 27 November 2018

Tom Loosemore was interviewed by the Parliamentary Science and Technology Committee on 27 November 2018. Tom was Deputy Director at the Government Digital Service 2011-15. He has a good reputation and I wanted to hear what he had to say. I found him an articulate, expert and passionate advocate of doing digital properly. I pulled …

Assisted Digital – what it is and how to do it well

What is Assisted Digital? There will always be people who won’t or can’t use digital services: Access Confidence Skill level Language Literacy When government started creating new online transactions, digital services were created, with offline ‘Assisted Digital’ support, so that in theory no-one was left behind and unable to access services. Why did I want …

This is how I work

Location: London Current Gig: Senior Product Manager, GOV.UK, Government Digital Service. Current mobile device: Samsung Galaxy S8 Current computer: At home: A self-assembled desktop from 2014, optimised for quiet acoustics and now with a 1070 graphics card, or a Asus ZenBook UX305CA laptop. At work: A 13″ Macbook Air. One word that best describes how …

Achieving Extraordinary Results with Ordinary People – Marty Cagan

Notes from a talk by Marty Cagan, at a Product People meetup hosted at Geovation on 19 October. Marty Cagan is from Silicon Valley Product Group has worked at places like Netscape and eBay back in the day, and advises lots of startups on how to do tech product management. The inimitable @cagan giving us …