The value of opening up government data

I presented at the British Library’s event “Open and Engaged” as part of Open Access week on 22 October 2018, on the value of opening up government data. Here are the slides, which I’ve adapted into the following post, with a post-script of additions generously suggested by the ever-excellent Steve Messer. Why has government opened […]

Tom Loosemore on Digital Government at the Science and Technology Committee, 27 November 2018

Tom Loosemore was interviewed by the Parliamentary Science and Technology Committee on 27 November 2018. Tom was Deputy Director at the Government Digital Service 2011-15. He has a good reputation and I wanted to hear what he had to say. I found him an articulate, expert and passionate advocate of doing digital properly. I pulled […]

Assisted Digital – what it is and how to do it well

What is Assisted Digital? There will always be people who won’t or can’t use digital services: Access Confidence Skill level Language Literacy When government started creating new online transactions, digital services were created, with offline ‘Assisted Digital’ support, so that in theory no-one was left behind and unable to access services. Why did I want […]

Jobs to be Done on GOV.UK

A few months ago Imeh Akpan ran a session for GOV.UK Product Managers going over the Jobs to Be Done Framework. She’s been looking into how we might use it to think about our users better. Jobs to Be Done is about understanding the underlying problem. What’s the differnece between a Job and a Problem […]

This is how I work

Location: London Current Gig: Senior Product Manager, GOV.UK, Government Digital Service. Current mobile device: Samsung Galaxy S8 Current computer: At home: A self-assembled desktop from 2014, optimised for quiet acoustics and now with a 1070 graphics card, or a Asus ZenBook UX305CA laptop. At work: A 13″ Macbook Air. One word that best describes how […]

Digital Product Managers should be able to code

Aspiring Digital Product Managers often ask me if they need to know programming to do their job. I always used to say ‘no’, but now I’ve changed my mind. As a Digital Product Manager, you own the value and purpose of your team’s work. You are responsible for the vision and the ‘why’. Understanding ‘how’ […]

What is Scrum@Scale?

Yesterday’s Digital Project Managers London meetup looked at the Scrum @ Scale framework. The event was mostly questions and answers, so what follows is a blend of that material, bolstered with content from the Scrum @ Scale website. The goal of Scrum @ Scale is to allow organisations to scale effectively, rather than finding diminishing […]

One way of running an agile team

At the Government Digital Service (GDS), we divide our work up into 3-month missions. We’ll give a multi-disciplinary team of about 10 people a particular problem to solve or a high-level idea of a piece of value to deliver within 3 months. We vary scope as we go, with time and resources being fixed. We […]

Why it’s better to manage Products than Projects

The different between project and product manager might sound semantic, but is actually quite significant. This post gives an overview of the differences, and explains why I think product management is the better approach. Project management At a high-level in the organisation, an end goal is decided. It’s also determined what work should be done […]