​​Design Kit: The Course for Human-Centered Design – summarised

Some highlights from my notes from Ideo and +Acumen’s Design Kit: The Course for Human-Centered Design. The steps of the Human-Centered Design process “Human-centered design is all about building a deep empathy with the people you’re design for; generating tons of ideas; building a bunch of prototypes; sharing what you’ve made with the people you’re […]

Doing the hard work to make it simple – Tom Loosemore

Below is a video and summary of a talk by Tom Loosemore at the Camp Digital conference, 2016. Design is inherently political, and we must not ignore this Ask yourself: who is the “we” that gets to build the future? If you don’t understand how something works, you are a consumer, not a citizen. Don’t […]

Behavioural psychology approaches to service design – Alisan Atvur

Below is a video and summary of a talk by Alisan Atvur at the Camp Digital conference. Psychology knows that behaviour is seldom rational. So we need to study behaviour. Create a common design language with “nonviolent communication” Marshall Rosenberg argued that there were 3 categories of non-violent communication: 88 human needs 91 positive feelings […]

Cultivating Shared Understanding from Collaborative User Research – summary

I’ve pulled out some of the key points in a discussion about user research, between Jared Spool and Erika Hall on the UI20 podcast. A transcript is available on that page. What makes for good user research? Years ago, the approach to reporting on user testing was different. Jared Spool: “You’d come back and you’d […]

Digital Transformation – Charity Comms networking event

“What does it actually mean, and what does it look like for your charity?” This post is a quick summary of the most interesting ideas that came up in discussion at this Heads of Digital networking event, 15 March 2017. The event was held under the Chatham House Rule, so I won’t be sharing anything […]

Management and Leadership of the Agile Organisation

Notes from a talk on Agile management and leadership culture at the Digital Project Managers meetup on 9 March by Chris Davies. Video available. Agile leadership from Chris Davies   A large number of the reported causes for failed agile projects are management-related. This is down to management’s way of thinking. Why do managers think […]

Digital Transformation scrapbook

Here are some key insights from articles I’ve read on digital transformation. The evolution of (Digital) strategy Discussions on digital: How strategy is evolving—and staying the same—in the hypergrowth digital age “My view is that the role of strategist, first and foremost, is the mobilizer. People need to understand where the company is going and […]

Testing two WordPress Gutenberg prototypes

I carried out three user testing sessions of two prototypes of the new editor for WordPress. Users were confident in their digital skills. Here are the results. Key observations The overall design approach is successful. The idea of thinking of content in blocks was easy to grasp, and the context-sensitive popup options were intelligible. The […]