September 2017 – Martin Lugton

Public Service Design – Cross Government Design Meetup 22

Today I attended a Cross Government Design Meetup at the Design Museum in London. Here are some of the highlights I took away. Introduction – Lou Downe “Bad service design is one of the biggest costs to government” In the future, “Services will shape government, not the other way round.” “Transformation will never be done” …

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How might we broaden political discourse and understanding in people age 25-35 in the UK? – Design project from the Design Kit course

This is a writeup of the design project I carried out with Tamsyn Hyatt as part of Ideo and +Acumen’s Design Kit: The Course for Human-Centered Design. Check out the prototype we produced. Inspiration Interviews We spoke to people with a range of political views, and carried out participant observation of their news-consumption activity. We …

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