Behavioural psychology approaches to service design – Alisan Atvur

Below is a video and summary of a talk by Alisan Atvur at the Camp Digital conference. Psychology knows that behaviour is seldom rational. So we need to study behaviour. Create a common design language with “nonviolent communication” Marshall Rosenberg argued that there were 3 categories of non-violent communication: 88 human needs 91 positive feelings […]